FAQS


General Questions

Why Should I Choose Yunyang?

We are the industry’s leading developer and manufacturer of scientifically proven, state-of-the-art skin, body and specialty hair care products. We are the choice partner for renowned skin care leaders, physicians, established cosmetic brands, and up-and-coming entrepreneurs.Backed by cutting edge technology, we offer your company world class services including research, development, packaging, artwork and design, manufacturing and delivery. From concept-to-shelf, our extensive experience in Private Label OEM Manufacturing is the solution to all your company’s skincare needs.

How Long Have You Been in Business?

We have devoted more than 15 years to establishing our brand as an internationally recognized expert in the research, development and production of technologically advanced skincare products.

Who Are Your Established Customers?

Due to confidentiality agreements with existing clients, we cannot disclose the names of our customers. However, we can tell you that we have manufactured millions of products for thousands of customers and can provide you will references should they be required.

Can I Request Product Samples?

Yes, we offer product samples. just pay the express fee. To request samples, or to discuss our available products, please feel free to contact us, and an account representative will be happy to assist you.

What Are Your Order Minimums?

Our minimum order size is currently 200 pieces or 5 kilograms per sku for Private Label orders and Custom Formulation batch sizes starting at 5000 pieces.

Of course, we will give the most suitable MOQ according to the specific product, price and packaging materials. For details, please contact our customer service representative.

How Do I Place My First Order?

We make it easy for you to place your first order, just contact us with email or WhatsApp +8613535097585 and an account executive will be available to discuss your order. If you would like for a representative to contact you, just complete our contact us form and we Will contact you as soon as possible to answer any questions you may have,  and assist you with an order.

What Is The Lead Time For First Time Orders?

Our turnaround time on new orders is about 1-4 weeks, however this can vary depending on the size of the total order. We do our best to deliver your order as quickly as possible, but will never compromise quality or safety to do so.

How do I re-order?

For established customers, you can re-order by contacting your account representative by email, fax, or phone.

How Exactly Does the Process Work?

It is important to us that you understand the process we go through to deliver a final product to your doorstep. If you are interested in it,please contact us

 

Can I Visit Your Facility?

You certainly can visit our facility, and we would love to have you. We are located in beautiful guangzhou ,China. If you are in the area and would like to schedule a visit, please contact your account representative to set up a time.

Formulation Questions

Do You Have Stock Formulations?

Yes, we do carry stock formulations for Private Label. With more than 4000 stock formulations available for you to choose from, your skincare line is assured to contain cutting-edge products made from the most noteworthy ingredients available in the skincare marketplace.

Do You Formulate With Natural or Organic Ingredients?

Yes, we do formulate with both natural and organic ingredients. Many of our formulas are clean, and are formulated using both natural and organic ingredients.

 

Do You Manufacture Custom Formulations?

Yes, we do manufacture custom formulations. Our fully equipped in-house laboratory and research and development department provides the perfect resource for clients to custom formulate products according to your market needs and specifications. We can make your product vision a reality.

What is the Time Frame for the Development of a Custom Formula?

Our turnaround time on a custom formulation is usually 1-2 weeks, however this can vary depending on the finalization of the formula and availability of the raw materials. We do our best to deliver your order as quickly as possible, but will never compromise quality or safety to do so.

Can You Replicate Another Established Product?

Yes, we can use another product to help formulate the product you wish to manufacture.

What is the Pricing Per Unit for a Custom-Made Formulation? Does This Include Development or Testing Costs?

The cost per unit for a custom formulation depends on many factors, including the complexity of the formula, active ingredients, percentages, etc. Both the type of products you are looking for, and their price points will also determine the pricing per unit. Our helpful account representatives can work closely with you to better establish a closer estimation based upon the product, the components, lab fees and our pricing points. Please contact us to get started with your account executive today.

Product Questions

How Do I Know Which Products to Choose?

We understand that product selection can be intimidating and your account executive will help guide you through the process. We do encourage you to browse our products online, and read through our provided literature as well. Your representative will help you choose the products that are best suited to your marketing requirements.

What Do I Do if I Receive a Damaged Product?

In the unlikely event that you receive broken or damaged products in your shipment, please contact us as soon as you can. Since unexpected events can happen during the shipping process, we guarantee will handle each situation with fairness.

Do You Accept Product Returns?

Product returns are not usually accepted. In most cases we cannot exchange, refund or return your items as we consider all orders custom. However, we understand that unexpected events can happen and we will review each situation with fairness. If you need to speak with us about a return, please call your representative directly

Do You Manufacture Products Other Than Those Featured on Your Site?

Yes, we absolutely do formulate and manufacture products other than those listed. We have been in business for more than 15 years, and have accumulated an extensive library of formulations consisting of thousands of products. If you don’t see what you’re looking for, please contact us, as we most likely carry a product formulation to suit your needs.

Can I Add Ingredients to Your Finished Products?

yes, you certainly can add ingredients to existing stock formulations. Customizing your products will help provide a unique and individual branding opportunity, since a completely unique product will help you stand out from the competition.

Packaging Questions

Do You Have Packaging Available?

Yes, Your account executive will guide you through the process of selecting from this extensive variety of packaging options. You will choose your product packaging based on ingredients, formulation, consistency, branding and budget.

Can I Supply My Own Packaging?

Yes, you are welcomed to supply your own packaging if you wish.

What Types of Custom Packaging Do You Offer?

By working with leading suppliers in the industry, we are able to attain an unlimited array of packaging choices

Design & Label Questions

Do You Supply Labels?

Yes, we supply the labels for your products. You will work with our graphics team to ensure the look and feel of the label clearly conveys your branding message.

Can I Make My Own L .abels?

Yes, you can certainly make your own labels. If you choose to do so, it’s important to speak with your account executive to discuss the packaging and labels sizes required.

Can You Create Labels Using My Artwork or Designs?

yes, we can use your existing artwork or designs to create your new labels. Our graphics teams requires your artwork to be high resolution graphics file, preferable in .eps or .ai format. Once they apply your artwork to your labels, we will provide you a full color proof for your approval.

 

Does the Label Design Process Take a Long Time to Complete?

The label design process timeframe is varied, and depends significantly on whether your branding and logo have already been determined. If you already have a logo, the process can move rather quickly. If you have an intricate labels design in mind, or don’t have a logo ready to go, the process can take longer. We will always do our best to set appropriate expectations and your representative will ensure that the process moves forward as quickly as possible.

Who Can Help Me With Cosmetic Labeling & Labels Claims Information?

Our team of Marketing experts can guide you on potential claims based on your active ingredients and product formulation. Please keep in mind that these are suggested marketing claims based on your preferred product messaging. Cosmetic Solutions strongly recommends that you review your country’s rules and recommendations regarding cosmetics claims before finalizing any printed materials.

 

Shipping & Logistics Questions

How Do You Ship?

We routinely work with the leading shipping services, including DHL,UPS, FedEx and others by air by ship. We can use your carrier of preference, and can also work through all the large freight forwarders, or client specific freight forwarders.

Where Do You Ship?

We can ship anywhere. We ship all over the world, to every continent and major country.

Do You Have Boxes Available?

Yes, we do offer custom product boxes. For more information contact your account representative